FAQ

Frequently asked questions

FAQ

Upstream Project was built from an obsession with art, design and adventure. It’s our chance to inspire you to take the scenic route in life, and to enjoy every second of it. We combine art and storytelling into creative pieces that come with you on your journey wherever you are, making memories and having fun.

Our air fresheners are designed to be clipped onto the air vent of a car or van, but when unclipped they work nicely in the home using the magnet. For example, the product will work on a magnetic surface such as the fridge.

We currently only deliver to the UK, but we will shortly be opening to Europe and Internationally. Please follow our Instagram for news and updates.

The air fresheners are sold unscented but come packaged with our fragrance oils and instructions on how to add the scent. This means you can add as much or as little as you like for the perfect amount of scent.

If in a case where you have received a faulty and/ or damaged product, please email us at hello@upstream.project and we will guide you with the appropriate steps in order to receive a refund or replacement.

  • All our fragrances are 100% concentrated and have been made with the finest ingredients.
  • Our fragrances are in compliance with the standards of the INTERNATIONAL FRAGRANCE ASSOCIATION (IFRA-48th amendment).

  • We advise using gloves when using the oils, and to avoid getting any oil on your skin, eyes, or mouth.

Our air fresheners are reusable and it is up to you how much oil you add to the product. We suggest using around 30% of the oil when scenting, so in this case, the scent would last for 2-3 months with a subtle smell.

Once you have run out of oil, you can order more from our shop.

Our standard UK delivery is 3-5 days for scented art, and up to 10 days for clothing.

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